FAQS
What kind of clothing does your brand specialize in?
Our brand specializes in a variety of clothing items for men & women including t-shirts and tops.
How can I track my order?
Customers can track their orders through our website's "Track Order" option. They will receive an email with a tracking number once their order has been shipped.
What is your return policy?
We have a 10-day return policy, where customers can return any unused and undamaged products with the product tag within 10 days of receiving their order.
What are your payment options?
We offer multiple payment options, including debit/credit cards and cash on delivery (COD) for customers in India.
Do you offer free shipping?
We offer free shipping on orders above a certain amount. Please refer to our website for the current minimum order amount for free shipping.
How long does it take for my order to be delivered?
Delivery times vary depending on the shipping location and the customer's chosen shipping method. We offer standard shipping options, and delivery times can range from 5-10 business days for standard shipping.
Can I cancel my order?
Yes, customers can cancel their order within 24 hours of placing it. After 24 hours, we cannot guarantee cancellation as the order may have already been processed and shipped.
What is your sizing guide?
We provide a detailed sizing guide on our website to help customers find the perfect fit. We recommend measuring yourself and referring to our size chart before placing your order.
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions throughout the year. Customers can sign up for our newsletter to receive updates on sales, promotions, and new product releases.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website and used towards any product on our website.
What materials are used in your clothing?
We use a variety of high-quality materials in our clothing, including cotton, linen, silk, and polyester. The specific material used for each product is listed on our website. Note: We never compromise on quality.
Is my personal and payment information secure on your website?
Yes, we take the security of our customer's personal and payment information very seriously. Our website uses industry-standard encryption technology to protect all information entered on our website.
Do you offer any eco-friendly or sustainable products?
Yes, we offer eco-friendly and sustainable products made from organic cotton, recycled materials, and other sustainable fabrics.
What is your social media presence?
We have an active social media presence on platforms like Instagram, Facebook, and Twitter. Customers can follow us to stay updated on new product releases, sales, and promotions.
Instagram
Facebook
What is your customer review policy?
We encourage our customers to leave honest reviews of our products on our website. All reviews are moderated for authenticity and appropriateness before being published.
Can I place an order over the phone or via email?
No, we only accept orders placed through our website. This is to ensure the accuracy and security of all orders and customer information.
How can I contact customer support?
Customers can contact our customer support team through the "Contact Us" page on our website, or by emailing us at the provided email address. We aim to respond to all inquiries within 24-48 hours.